Artificial intelligence has transformed the way people work, study, communicate, and search for information online. ChatGPT, one of the world’s most widely used AI chatbots, can help users write articles, solve problems, generate ideas, analyse information, and understand complicated subjects within seconds.....Continue Reading Full Details Here.
However, the convenience of AI comes with an important responsibility: knowing what information you should and should not share with an AI chatbot.
Although AI companies use security measures and provide privacy controls, users should understand that entering information into an online service is different from keeping that information completely private.
Whether you use ChatGPT for work, school, business, or everyday tasks, there are certain types of information you should avoid sharing unless there is a compelling reason and you understand the relevant privacy implications.
Here are three important categories of information you should think twice about sharing with ChatGPT or any other AI platform.
1. Passwords, PINs and Banking Information
One of the biggest mistakes you can make when using an AI chatbot is entering confidential financial or account-security information.
You should never share your banking passwords, ATM PINs, online banking login credentials, one-time passwords (OTPs), security codes, or complete debit and credit card details with a chatbot.
If such information falls into the wrong hands, it could potentially be used to compromise accounts, steal money, or facilitate identity fraud.
For example, if you are having trouble accessing your bank account, you can ask ChatGPT for general troubleshooting advice without providing your password, PIN, OTP, or other authentication information.
What you should do instead
Never enter your banking password, ATM PIN, or OTP into an AI chatbot.
Avoid uploading screenshots that contain sensitive financial information.
Remove confidential information from documents before asking an AI tool to analyse them.
Contact your bank directly through its official website, app, or customer-service channels when dealing with account-security problems.
As a general rule, an AI chatbot does not need your password or PIN to explain how a banking process works.
2. Highly Sensitive Personal Information and Identification Documents
Another category of information you should protect is your personal identification data.
This can include your National Identification Number (NIN), Bank Verification Number (BVN), passport number, driver’s licence information, residential address, date of birth, and copies of official identification documents.
Sharing one piece of information does not automatically mean you will become a victim of identity theft. However, combining multiple pieces of personal information can create greater privacy and security risks.
For example, if you want help understanding a government application form, there is usually no need to upload a complete identity document containing your photograph, identification number, address, and other personal details.
How to protect yourself
Avoid uploading complete identification documents unless they are genuinely necessary for the task.
Cover or remove identification numbers and other unnecessary details before sharing images.
Use fictional names and sample information when asking for help completing forms.
Remove phone numbers, addresses, email addresses, and other identifying information where possible.
Do not share another person’s private information without appropriate permission.
If you need help understanding a government form, employment application, financial document, or administrative process, you can often replace your real information with fictional or redacted examples.
That allows the AI to help with the task without unnecessarily exposing your personal information.
3. Confidential Business Information and Other People’s Private Data
AI tools are increasingly being used in workplaces to write emails, analyse documents, prepare reports, create business proposals, and improve productivity.
However, employees and business owners should be careful when uploading confidential information.
Examples of information that may require additional protection include:
Unpublished financial reports
Customer databases
Employee records
Confidential contracts
Trade secrets
Internal business strategies
Private company communications
Unreleased product information
You should also be cautious about copying another person’s sensitive messages, medical information, financial records, or private conversations into an AI chatbot without appropriate permission.
Safer alternatives
Remove names, phone numbers, addresses, and other identifying information where possible.
Replace real customer records with fictional examples.
Redact confidential sections of documents that are not necessary for the task.
Follow your employer’s policies regarding AI tools and confidential information.
Obtain appropriate permission before sharing sensitive information belonging to another person.
The safest approach is to ask yourself: Does the AI actually need this information to complete the task?
If the answer is no, remove it.
Can ChatGPT See or Store Your Conversations?
ChatGPT processes information that users provide in conversations in order to generate responses. The way that information is handled depends on factors such as the user’s account, settings, product, and applicable policies.
For personal ChatGPT accounts, OpenAI provides controls that allow eligible users to choose whether their conversations can be used to improve OpenAI’s models. When “Improve the model for everyone” is turned off, new conversations are not used to improve the models, although they can still remain in the user’s chat history.
ChatGPT also offers Temporary Chat. Temporary Chats do not appear in chat history, do not create or update memories, and are not used to improve OpenAI’s models while they remain temporary. OpenAI says it may retain a copy of a Temporary Chat for up to 30 days for safety purposes.
These privacy controls are useful, but they should not be interpreted as a reason to enter extremely sensitive information into an AI service unnecessarily.
The safest principle remains simple: if an AI does not need sensitive information to answer your question, don’t provide it.
Users can review their available privacy controls in ChatGPT’s Settings and consult OpenAI’s Privacy Policy for more information about how personal information is handled.
What Should You Do Before Sharing Information With AI?
Before uploading a document, screenshot, message, or personal record to an AI chatbot, take a few seconds to review it.
Ask yourself:
Does the AI need this information?
Can I remove names or identifying details?
Can I use fictional information instead?
Does this document contain passwords, financial information, or identification numbers?
Am I authorised to share this information?
Does my employer, school, bank, or organisation have rules about using AI tools?
If the information is not necessary, remove it.
Final Thoughts
ChatGPT and other artificial intelligence tools can be extremely useful for learning, working, researching, and solving everyday problems. But convenience should not come at the expense of privacy.
The safest approach is to share only the information necessary to complete a task.
Never provide passwords, PINs, OTPs, or other authentication credentials. Avoid unnecessarily exposing sensitive identification information, and take extra care with confidential business documents and other people’s private records.
You should also familiarise yourself with the privacy controls available on the AI service you use. OpenAI, for example, provides settings for model improvement, Temporary Chat, data access, and other privacy options.
The bottom line: AI can be a powerful assistant, but you should treat sensitive information with the same caution you would use with any online service. Think before you share, redact what you don’t need, and never give an AI chatbot information that it doesn’t need to do its job.
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